Canceling subscription
You can manually cancel your subscription from your account:
- A Customer will log in to their account.
- Click on their Avatar from the page header.
- Select Settings from the dropdown.
- Click Billing Info in the top right of the page:
Depending on the Offer you wish to cancel and the payment method used to purchase the Offer, you can cancel your subscription:
Stripe
- Select the Cancel button:
After you click Cancel, you will be prompted to confirm your cancellation:
Once confirmed, you will lose access to your Offer Subscription at the end of the current billing cycle.
PayPal
- Click Manage Subscription in PayPal
You will then be redirected to your PayPal account in the Payments tab. If you are not logged in, you will be prompted to log in to your PayPal account.
- Click Payments in the top menu.
- Select Manage automatic payments under the "Automatic payments" section.
- Select the merchant whose agreement they want to cancel in the left sidebar.
- Click the Cancel button.
- Confirm your wish to cancel and click Cancel Automatic Payments:
Once confirmed, your subscription payments will be inactive and you will no longer have payments for the subscription.
After Customers cancel their subscription
After you cancel your subscription, you will lose access to your Offer Subscription at the end of the current billing cycle.
You can view your canceled subscription and access end date in your Billing Information:
